29bbd Privacy Policy

1 Introduction

29bbd (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users (you). This Privacy Policy describes how we collect your personal information, the purposes for which we use it, and how we keep it protected.

By using the 29bbd website or services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services. For any questions or concerns, please contact our support team.

2 What Information We Collect

At various stages of our relationship with you, we collect the following types of information:

2.1 Registration and Account Information

When you create an account on 29bbd, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred username
• Identity verification document details (National ID, passport, etc.)

2.2 Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket or Upay account numbers
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Preferred payment method

2.3 Usage and Technical Information

Information collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Date and time of platform access
• Pages visited and game play history
• Referrer URL (where you came from before reaching our site)

3 Purpose of Data Use

29bbd uses the information collected for the following legitimate purposes:

4 Data Sharing and Disclosure

29bbd never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties that provide payment processing, technology infrastructure, or analytics services. These partners are bound by confidentiality agreements with us and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to provide information to authorities under a court order, a request from a regulatory body, or applicable law. In such cases, we will supply only the minimum necessary information.

4.3 Responsible Gaming

If required for the protection of you or another person, particularly under responsible gaming policy, limited information may be shared with relevant organisations.

5 Cookies and Tracking Technologies

The 29bbd website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and security — the site cannot function without these.
• Functional Cookies: Used to remember your preferences (language, layout).
• Analytics Cookies: Used to understand how the site is used — these are generally anonymous.
• Performance Cookies: Used to measure page load speed and performance.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling certain essential cookies may cause some site features to not work correctly.

6 Data Security Measures

We have adopted industry-standard security measures to keep your information protected:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Secure Data Storage: Sensitive information is stored in encrypted databases.
• Regular Security Audits: Periodic security testing to identify vulnerabilities.
• Access Controls: Only authorised staff can access your information.
• Data Backups: Regular backups to reduce the risk of data loss.

While we strive to ensure the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. However, we continuously update our security measures.

7 Data Retention Period

We retain your information for as long as it is necessary or as required by legal obligations:

• All account information is retained for as long as the account remains active.
• After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Records of financial transactions may be retained even after an account is closed.
• Certain information may be retained for an extended period for fraud prevention purposes.

Once the retention period ends, we securely and permanently delete or anonymise your information.

8 Your Rights

You have the following rights with respect to your personal information:

8.1 Right to Access

You have the right to know what information we hold about you, the purposes for which it is used, and with whom it is shared.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. This can be done through account settings or via our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

8.4 Right to Restrict Processing

You have the right to opt out of marketing communications or certain types of data processing.

8.5 Right to Data Portability

You may request your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

9 Protection of Minors

29bbd is a platform strictly prohibited for anyone under the age of 21. We do not intentionally collect any personal information from minors.

We follow an age verification process at the time of account registration. If we have evidence that a person under the age of 21 has created an account, we will immediately close that account and delete the information collected.

Parents and guardians are requested to monitor their children's online activity and to notify us immediately if they suspect a minor is using our platform.

10 Third-Party Connections

Our platform may have certain third-party services (such as payment processors) integrated. These third parties have their own privacy policies and manage them independently.

29bbd is not responsible for the privacy policies or practices of these third parties. However, we only work with trusted and reliable service providers who are aligned with our standards.

11 Privacy Policy Changes

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notice of the changes will be shown after you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after changes have been made means you are giving your consent to the updated policy. If you have any objection to the changes, please contact us.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: